Regarding Residual Creosote After Chimney Sweeping
(When a heavy amount of soot or creosote has been removed from your chimney)

Even when what is removed is a larger amount of soot only, there can be a residual glaze (however thin) caused by the restriction, that is not mechanically removable by the chimney sweeping process - despite the use of the best equipment.

Be aware that when your sweep report indicates any amount of creosote or heavy soot you may require a follow up sweep in the near future. In most cases residual glaze if present will convert with higher temperatures to soot and harmlessly fall down your chimney. On occasion, due to multiple factors the residual glaze can 'puff up', causing a noticeable restriction in the flue or chimney cap area and require a follow up chimney sweep. We provide a sweep report precisely for the purpose that the user of the solid fuel burning system will be able to make an informed decision as to when a chimney sweep is appropriate through self -monitoring of wood quality, volume etc. / versus chimney accumulations so that they may avoid heavy soot or creosote conditions.

We cannot sweep your chimney and appliance if your stove is full of hot or warm ashes - please have your firebox cold and free of ashes for service. A $50.00 fee will apply if we need to rebook for this reason.

***Please have your stove or fireplace completely cold on the scheduled day of service***

Chimney Before SweepingYour Chimney Needs Sweeping If:

Chimney After SweepingMinimum Maintenance:

Have you ever seen anything like this before? Click here for the whole story (Safety Warning - A True Story).

Creosote in chimney capCreosote on outside of chimney cap






Soot Build Up and Efficiency Chart


If any of the above conditions are present please call us or email for an appointment.


From light cleaning to blockage removal - we want to encourage home owners to call us sooner Rather Than Later!

Sweeping Policies & Procedures

Myers Chimney performs a Level 1 Inspection with every chimney sweep.

This meets the Standard established by the National Fire Protection Agency (NFPA 211 Chapter 14 - 15). Every invoice will clearly state the soot / creosote conditions that were present in the chimney before the sweep as well as an appraisal of the condition of the chimney flue lining system. This is good information for you to present to your insurance company as proof that you are meeting the Fire Code requirement for chimney inspection.

Upon arrival at your home we will evaluate your appliance and venting system. We have 3 separate brush, pole & rod systems that can deal with any configuration that is encountered.

It will also be determined whether or not your chimney will be swept from above or below. We have a telescoping, flexible rod and brush that is capable of negotiating chimney and flue pipe offsets from the bottom of the chimney up to 50ft.

If, for example your chimney is very high over the roof line and cannot be safely accessed from the roof this type of brush system would be used.

Most importantly you will be informed which process will be utilized and what the various steps are before the work begins. This is so you will be aware, comfortable and confident with the service that we provide. Our goal is to sweep your chimney system thoroughly and our knowledge and equipment is up to the task.

Lastly, relating to sweeping cost. We have always used a flat rate system. A very small percentage of the time we are confronted with very inefficient systems or customers using green or wet wood that produces high creosote levels or even a thick glaze in the chimney or customers who only call us when their chimney will not function any more. As I said this is not the norm. In these situations we will charge more than our flat rate to reflect the extra time and skill involved. We have no way to foresee the condition of your chimney. We do not know the full work involved until the work is completed. So in these rare cases you may be informed after the fact if an additional charge has been applied.

All adjustments, parts or repairs made while servicing will result in an additional charge. No warranty applies to gaskets, installation of gaskets or adjustments of any kind.

Terms & Conditions of Pellet Stove Sales / Service

For a pellet appliance sweep or service it is required that our policy be read and accepted before any work is performed.

After purchase from us we suggest that if you wish to service your own stove, after 50 – 100 bags of pellets you hire us to clean it for you and then watch what we do. We welcome the education of pellet stove owners.

It is important for you as a pellet stove owner to follow all manufacturers suggested maintenance procedures (refer to your manual)

If you call us when you have a problem with the function of your pellet stove:
(Purchased from us or not)
No matter how many bags of pellets you have used in your stove - pellet stoves must be completely cleaned (by us) along w/ venting before we can determine if there is a part that may need to be replaced. You will be charged at the time of this service by our standard rate – payable upon completion (ask for quote)

Warranty Repairs:
Manufacturers remit to us a nominal amount (Approx 40.00 – flat rate) - should they accept the warranty claim. If and when our account is credited this or another amount relating to your service call we will then notify you and credit you towards a future service call. We have no control over the acceptance of your claim by the manufacturer therefore our parts and service invoice is to be paid upon completion.

General Terms:
Due to general use conditions there can be more than one system component that requires replacing or after one part is replaced the stove may function again, but shortly thereafter another part may come due for replacement. We assume no responsibility for the condition, operation or demise of any subsequent parts following your pellet stove service and any return trips for further diagnostic or repairs are always a chargeable service.

When we are called to sweep we clear each appliance of soot through the various passages within the stove and also clear the venting system. At the end of the sweep we will turn on the stove as a basic test. It is a fact that the number one cause of system failure is not component malfunction but debris build up within the stove. 90% of the time the sweep process will make a stove run that previously would not.

In cases were the stove appears not to function after sweeping we consider all time spent beyond the sweep to be diagnostic service that is separately chargeable @ 85.00 per hr. During the busy sweep season we may need to book another day to complete the diagnostic service (That service would be charged at our standard fee – ask for details) There is no guaranty that it can be the following day. If parts are found to be required they will be quoted along with installation at a later date.